FAQ

1. What ages do you accept?

We welcome children ages 1 to 11years for drop-in care. For toddlers under 2, please contact us in advance to discuss availability and special care needs.

2. Do I need to register in advance?

Yes. All families must complete a one-time orientation and registration form before booking care. This includes emergency contacts, allergy information, and consent forms.

3. How do I book a drop-in session?

You can book online or by phone/text after registration is complete. Advance booking is recommended, especially for peak times and custom sessions.

4. What are your hours of operation?

We are open Sunday to Saturday
Custom early/late sessions may be available upon request.

5. Is screen time used during care?

No. We offer a 100% screen-free environment to encourage creativity, connection, and play-based learning.

6. Are you licensed or certified?

Yes! Care is provided by a Certified Early Childhood Educator with a valid First Aid/CPR certification and a Vulnerable Sector Police Check.

7. What should my child bring?

Please pack:

A water bottle

A change of clothes (especially for younger children)

Diapers/wipes if needed

Weather-appropriate outdoor gear

Note: Snacks are provided, but feel free to bring your own if preferred.

8. Do you offer sibling discounts?

Yes, we offer sibling rates for families booking care for more than one child at the same time. Contact us for a custom quote.

9. What is your cancellation and refund policy?

Cancel 24+ hours in advance: Full refund or credit on your future visit

Cancel within 24 hours: 50% refund or credit

No-shows or cancellations within 2 hours: No refund

Late pickup fee: $2/minute after a 5-minute grace period

See our full Refund Policy for details.

10. Is your home childproof and safe?

Yes. Our space is fully childproofed and regularly cleaned. We maintain a low caregiver-to-child ratio to ensure every child receives individual attention and care.

11. Can I tour the space before booking?

Absolutely! We offer free orientation visits so you and your child can get comfortable with the space and meet the caregiver before your first session.

12. Do you offer full-day or custom sessions?

Yes! We offer hourly, half-day, full-day, and custom childcare sessions to fit your unique needs. Just let us know what you're looking for.